Refunds and Returns
Returns
Black Star Opal's returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we won't be able to offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be returned to us unused and in the same condition that you received it. It must also be in the original jewellery box packaging.
Customised jewellery, including resized gold rings, and sale items are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Postage costs for all returns are the sole responsibility of the customer (except in rare instances where items may be faulty). Black Star Opal will always work with the customer to determine if an item is faulty prior to returning the item.
Refunds (when applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within two weeks (this timing may vary depending on your bank or payment method).
Late or missing refunds (when applicable)
If you haven’t received a refund yet, first check your bank account again, in case it has cleared. Then contact your credit card company or bank, as it may take some time before your refund is officially cleared. There is often some processing time before a refund is made.
If you’ve done all of this and you still have not received your refund, please contact us at info@blackstaropal.com.
Sale items
Only regular priced items may be refunded, so unfortunately sale items cannot be returned (unless in the rare instance they are faulty).
Exchanges
If you would like to exchange an item, please send us an email info@blackstaropal.com letting us know of your request.
All exchanged items must be unused and in the same condition that you received it, and in the original jewellery box packaging. Postage costs for all exchanges are the sole responsibility of the customer (except in rare instances where items may be faulty). Black Star Opal will work with the customer to determine if an item is faulty prior to exchanging the item.
Complimentary chains
All Black Star Opal pendants come with a complimentary gold plated or silver plated display chain. As the purchase price for pendants does not include the chain, which is free of charge to the customer, in the instance they are damaged Black Star Opal does not replace nor repair these chains. If a chain is damaged within the 30-day refund or return period, but the pendant is undamaged and in a wearable condition, Black Star Opal will not refund any postage a customer pays for the return of this item.
Please note: We recommend purchasing, or ensuring you have, your own silver, gold plated silver or solid gold chain to match the type of metal your pendant is made from for long-term wear.
Gifts
If the item was purchased as a gift but shipped directly to you, the gift giver, the above Returns and Exchanges policies apply. If the gift giver had the order shipped to their intended recipient, the above Returns and Exchanges policies apply.
Shipping returns
To return your product, please mail your product to:
Black Star Opal
PO Box 242
Coffs Harbour, NSW 2450
Australia
As noted above, unless an item is deemed faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.